Your satisfaction is essential to our success and we are happy to accept returns.
Although we welcome all returns, there may be charges applicable depending on the reason. The consumer takes responsibility for the wrong item ordered. Due to the size of our products we cannot cover refunds for shippping return items when it is at fault of the consumer.
| Return reason | Action | Fee |
| Consumer wrong order | Customer keeps or returns. |
Original & Return shipping
|
| Broken item | Replacement link/s sent free of charge | - |
| Lost parcel | Resend new parcel | - |
| Missed delivery | Resend or refund | Original & Return or Resend shipping |
| Wrong address entered at the time of order (Causing bounced delivery) | We will happily send again once we receive your correct address. |
Original & Resend shipping |
Goods must be received by us in new condition and in their original packaging within 14 days of purchase. Reasonable care should be taken by you not to mark the item or packaging as this may render them non-refundable.
Before you return an item
Please request a return through our our live chat before sending anything. We will then authorize, the return.
Once authorised
When returning an order please note down your order number and reason for return so our team can process your return quicker.
Please note
We can only refund original payment avenues.
We do not not accept responsibility for loss or damage of returned goods during return transit. We strongly recommend the usage of a traceable system for the return of any item.
These terms and conditions do not affect your statutory rights as a consumer, according to Distance Selling Regulations.
We do not not accept responsibility for loss or damage of returned goods during return transit. We strongly recommend the usage of a traceable system for the return of any item.
These terms and conditions do not affect your statutory rights as a consumer, according to Distance Selling Regulations.