|Return reason||Refund / Exchange||Fee|
|Consumer wrong order||Original order amount less shipping||
Original shipping / Return shipping / £5 admin fee.
|Broken item||Replacement link/s sent free of charge||-|
|Lost parcel||Resend new parcel||-|
|Missed delivery||Resend or Original order amount less shipping||Original shipping / Return shipping /
£5 admin fee.
|Wrong address entered at the time of order (Causing bounced delivery)||We will happily send again once we receive your correct address,||
If order is to be resent - shipping costs will need to be paid.
We do not not accept responsibility for loss or damage of returned goods during return transit. We strongly recommend the usage of a traceable system for the return of any item.
These terms and conditions do not affect your statutory rights as a consumer, according to Distance Selling Regulations.