Returns Policy

Your satisfaction is essential to our success and we are happy to accept returns.

Although we welcome all returns, there may be charges applicable depending on the reason. The consumer takes responsibility for the wrong item ordered. Due to the size of our products we cannot cover refunds for shippping return items when it is at fault of the consumer.

Return reason Refund / Exchange  Fee
Consumer wrong order Original order amount less shipping
Original shipping / Return shipping / £5 admin fee.
Broken item Replacement link/s sent free of charge -
Lost parcel Resend new parcel -
Missed delivery Resend or Original order amount less shipping Original shipping / Return shipping /
£5 admin fee.
Wrong address entered at the time of order (Causing bounced delivery) We will happily send again once we receive your correct address,

If order is to be resent - shipping costs will need to be paid.

Goods must be received by us in new condition and in their original packaging within 14 days of purchase. Reasonable care should be taken by you not to mark the item or packaging as this may render them non-refundable.

Please request a return through our portal below before sending anything. We will then authorize, the return.
When returning an order please note down your order number and reason for return so our team can process your return quicker.
We can only refund original payment avenues.

We do not not accept responsibility for loss or damage of returned goods during return transit. We strongly recommend the usage of a traceable system for the return of any item.

These terms and conditions do not affect your statutory rights as a consumer, according to Distance Selling Regulations.

 

 Request a return here...

Return